Email Forwarding Policy

Email Forwarding Policy used to protect shared environment email server from email blocking, greylisting, blacklisting from known email services provider. Email Forwarding generally refer to operation of re-sending an email message delivered to your mailbox to another email address that you set from your webmail on both of our Windows and Linux Shared environment/Reseller hosting services. Also, you ARE allow to forward the email manually reside using email forwarding from your webmail to the following Email Service Provider.

Automatic Email forwarding to the following Service Providers will no longer be permitted for domains that reside on Exabytes Hosting.

Effective since 1 July 2007
-aol.com
-comcast.net
-att.net
-msn.com
-hotmail.com

Effective from 1st May 2008
-yahoo.com
-gmail.com
-tm.net.my
-streamyx.com
-rocketmail.com

Online Group:
-Yahoo! Group(yahoogroups.com)
-Google Group(googlegroups.com)

Effective from 1st August 2012
-outlook.com
 

In order to ensure deliverability of email sent by our customers to accounts at the above noted domains, we are forced to block all email forwarding to these domains. Presently, all of these domains have extremely stringent anti-spam filtering policies in place. If one of our customers configures their email account hosted with us to forward to their personal mailbox with one of the noted service providers and the service provider detects that message as spam, they believe that we are the source of the spam. As a result, our mail server gets blacklisted, even though we are not responsible for this spam.
 
Unfortunately, even though we are not responsible for this spam, these service providers noted have repeatedly been blacklisting our mail servers, causing legitimate email to be blocked. If you or your customers have forwarders configured to one of the above service providers, please remove the forwarding and convert them to POP3 accounts.
 
Also, please note that this decision only impacts forwarders. You will still be able to send email or forward email manually to the above noted service providers. In fact, this change will actually make mail delivery to these service providers more reliable, since they will not be repeatedly blacklisting our servers.
 
Please contact us via http://support.exabytes.com if you have any problems on this issue.
 

Article ID: 1851, Created On: 7/2/2007, Modified: 8/3/2012

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