[COMPLETED] Server Account Migration for Linux Shared Hosting - Ratchet

Dear Valued Clients,

*** All clients host under Ratchet server will be affected and notify privately ***

Date: 29th Mar 2017 - 4th Apr 2017

Weekday: 8:00PM - 6:00AM MDT (29th Mar - 4th Apr 2017)
Weekend: 12:00PM - 6:00AM MDT  (1st Apr - 2nd Apr 2017)

Effected Server : Ratchet

Migration Description:
We will migrate selected accounts which is hosted under Ratchet to following servers :

Arowana (

Migration Impact:

1. During the migration, your website and email services might be slightly interrupted.
2. The IP Address of Web/FTP and Mail server will be changed upon the completion of the migration. New server IP shall applied once the account is successfully migrated to the new server.
3. Your cPanel login, FTP accounts and Email logins, and DNS IP will remain unchanged.
4. You are advised to keep a backup of your website on your local terminal. You may generate the backup from your cPanel.
5. If you are using third party DNS, you are advised to update the A record to IP include in our notification after the migration has been done.

Please do not hesitate to contact us by creating a Helpdesk Ticket at https://support.exabytes.com if you have any enquiries regarding this server upgrade exercise. Thank You!

Best Regards,
Support Team
Technical Support Department