Scheduled Maintenance: Server Relocation

Dear Valued Clients,

Greetings from EXABYTES!


As part of our continuous commitment to provide better services and better hosting experience to our valued clients, Exabytes will be carrying out a major server relocation exercise.


Date: 27th Apr 2018

Time: 3.00AM MDT

ETA: 3 hours


Where is the relocation destination?

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We will be moving all the listed servers from the present shared rack to our own rack.


Reasons of major server relocation?

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1. Improve server troubleshooting time - by consolidating our servers onto a our own rack, our engineers will have faster access for any troubleshooting works.


2. Better in security and management - by putting those servers in our own rack, it will not mix with other servers and better in security.


Who will be affected?

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All clients host under the above listed servers will be affected by this major server relocationexercise. This includes Shared Hosting and Resellers and Dedicated Server Clients.


Linux shared hosting

bumblebee3.secure-dns.net 72.18.132.34

ironhide3.secure-dns.net 72.18.132.33

soundwave2.secure-dns.net 72.18.132.26

grimlock.secure-dns.net 72.18.132.28


Windows shared hosting

asteroids.secure-xp.ne 72.18.132.196 (M)

nebula.secure-xp.net 72.18.132.194 (M)

strikeeagles2.secure-xp.net 72.18.130.20 (M)

spirit.secure-xp.net 72.18.132.204 (M)

starlifter.secure-xp.net 72.18.132.198 (M)

gwchn2.secure-xp.net 72.18.130.21 (MSSQL & MySQL)


What will happen during the relocation?

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1. Our US data centre team will shut down and unplug the servers, and move them from their current rack to new rack.


2. A downtime is to be expected during the relocation exercise. Please be assured that we will keep you informed of the relocation exercise BEFORE, and AFTER the relocation via news.

Link: https://support.exabytes.com/en/support/discussions/topics/14000010483


3. There will be NO changes of IP addresses to your hosting accounts/servers upon the completion of the relocation.


What Are The Things You Need To Prepare?

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We recommend all clients to run a full data backup of their services with us to the local desktop/laptop/external drive as an extra precaution for this major relocation exercise.


Once again, we thank you for your wonderful support, understanding and great patience.


Upon completion of this relocation exercise, we look forward to providing you with a better service and a better hosting experience with us.


Thank you and have a great day!


Sincerely,


Support Team

Exabytes Network Sdn.Bhd.