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[COMPLETED] Scheduled maintenance - VPS Security Update: MDS

Date : 17th June 2019
Time : 4:00 AM MDT


Maintenance Update:  

Scheduled  maintenance to perform security patches which included a CPU side vulnerability (MDS) update for all listed servers  servers has been completed.   All service hosts under aforementioned  servers are responding and will now resume their operations without  any noticeable service impact. 


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Date : 17th June 2019
Time : 3:00 AM MDT


Maintenance Update:

Scheduled  maintenance to perform security  patches which included a CPU side  vulnerability (MDS) update for two  Linux servers has been completed. 

Linuxssdvps01  with label nodeid 7 [COMPLETED}

Linuxssdvps02  with label nodeid 12  [COMPLETED}


Our team still working on server :  hibiki  , we will keep you posted for any further development.


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Dear Valued Customers,


**Only clients subscribed SSD Linux VPS service and match with the nodeid will experience service disruption**


Date : 17th June 2019
Time : 1:00 AM MDT
ETA:  30 mins for each server


Maintenance details:

As refer to the following Security announcement by Red Hat:

https://access.redhat.com/security/vulnerabilities/mds


What is MDS?

MDS (Microarchitectural Data Sampling) is a CPU side vulnerability. It is a significant security vulnerability that affects cloud providers with multi-tenant environments.


Our team will perform scheduled security update for the following servers:

Linuxssdvps01  with label nodeid 7 [COMPLETED}

hibiki                with label nodeid 10

Linuxssdvps02  with label nodeid 12  [COMPLETED} 


Maintenance affects:
All services will be temporarily inaccessible during our reboot to apply new update.


How to check if your administrate virtual machine host under the affected server list?

In order to verify your operation virtual machine under the affected range, may refer to the step below.

  1. Login to client area login portal via portal (https://billing.exabytes.com/mypanel/clientarea.php

  2. Proceed to click on "Services" > "My Services" from the drop down option list. 

  3. Select and click on your active VPS service that intended to verify.

  4. Under the load out result, click on "Additional Information" tab. 

  5. The "nodeid" with the reference number shall turn up on your screen. 

  6. Verify if the nodeid exists under above affected list. If the number match, that implies your administrate virtual machine are under the  scheduled  maintenance list and disruption shall expect while the maintenance window kick start.



REMINDER:

For VPS client, kindly apply the following command to update the patch
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# yum clean all ; yum update kernel
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Server reboot is recommended after applying it.


Please do not hesitate to contact us by creating a Helpdesk Ticket at https://support.exabytes.com if you have any enquiries regarding this maintenance exercise. 


Support Team

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Technical Support Department