Starting from December 1, 2016, ICANN started enforcing a new "Domain Transfer Policy" that modifies the process of changing domain ownership from one registrant to another. 


Every time a change of registrant takes place, the policy is called upon and a series of confirmation and approval emails are triggered. What’s important to note is that simple updates to a registrant’s first name, last name, organization and email address on a particular domain also triggers the same slew of notification and confirmation emails.


(1) Please DO NOT proceed with any Whois contact details update if you are planning to transfer your domain name away from us (Exabytes) because it will trigger a 60 days Domain Transfer Locked where your domain name will be locked down completely by registry for 60 days.
(2) Please DO NOT proceed with any Whois contact details update if your current registrant contact Email is No Longer Valid.

Any statement as above is applied to your condition? If yes, kindly contact us at [email protected] for assistance on your Whois contact details update instead.


Otherwise, please refer to the steps as below if you wish to change registrant contact for your domain name.


  1. You may log into our Client Billing System at URL below:


    For Invoice Currency MYR: https://billing.exabytes.com.my/mypanel/clientarea.php

    For Invoice Currency SGD: https://billing.exabytes.sg/mypanel/clientarea.php

    For Invoice Currency USD: https://billing.exabytes.com/mypanel/clientarea.php

    For Invoice Currency USD (WPWebhost): https://www.wpwebhost.com/billing/clientarea.php

  2. Click 'DOMAINS' >> 'My Domains' >> Select the respective domain name that need to do amendment on contact details.

  3. Select 'Contact Information' at Manage Side Bar which located at the left hand side of the page.

  4. You may update contact details and select Save Changes.

  5. After the changes, an email with subject: “Change Of Registrant For Domain Name” will send to your new registrant email.

  6. Please read the said email and follow the instructions provided within 7 days.
    For example: In order to proceed with this change, or cancel this change, please click on the link below and follow the instructions provided. http://approve.domainadmin.com/trade/n/WQRYy8eUxx (*Please note that the verification link is only valid for 7 days)

  7. After click to the link, you shall see an agreement with title: Change Of Registrant Request – Domain Name.

  8. Click to 'Accept Trade' to confirm the changes made or Click to 'Do not Accept Trade' to reject the changes.

  9. Once the new registrant clicked the "Accept Trade" on the changes, an email verification will send to old registrant email as well. 

  10. Old registrant email will require to verify and approve on the changes too.

  11. The registrant transfer is then completed when both new and old registrant received an email confirmation with subject DOMAIN CONTACT UPDATE CONFIRMATION EMAIL (OLD/NEW REGISTRANT).

    Please contact our Domain Department at [email protected] if you need any further assistance.