Data Center Visitation Privacy Policy

PRIVACY POLICY FOR DATA CENTRE VISITATION

This privacy policy for data centre visitation (“Privacy Policy”) explains to You how Exabytes Network Sdn. Bhd. (Malaysia Company Registration No.: 200201008429 [576092-T]) and its affiliates (“Exabytes” or “We” or “Us” or “Our”) collect, use and share Your information from the moment We receive Data Centre Visit Request Form (“DCVR Form”) sent by You or Your representative until after You complete Your visitation to Exabytes data centres in Selangor and Kuala Lumpur (“Exabytes DC”). Beyond this Privacy Policy, use of Exabytes services by You or the company You represent is subject to Our Terms of Service.

I. COLLECTION OF PERSONAL INFORMATION

For the purpose of this Privacy Policy, “Personal Information” is defined as (i) any information about an individual from which that person can be identified (“You” or “Your”); and (ii) You must have emailed to Us a DCVR Form, or Devices & Equipment Check In Form (“DECI Form”), or Your information is provided in the DCVR Form, DECI Form, or any other online form, or You will visit or You have visited Exabytes DC. “Personal Information” may include email address, name, national registration identity card number, passport number, telephone number, audio and visual record of regulator, law enforcement officer, Exabytes’ customer, supplier, or customer’s or supplier’s representative.

II. PURPOSE OF COLLECTING PERSONAL INFORMATION

We collect and use Personal Information for at least one of the following purposes:

1. to process and arrange for Your visitation to Exabytes DC; 
2. to communicate with Your on Your visitation to Exabytes DC, enquiries and complaints about such visit;
3. to verify Your identity;
4. to keep a record on Your visitation to Exabytes DC;
5. to deliver and provide services purchased from Exabytes by You or the company You represent;
6. to receive service from You or the company You represent;
7. to ensure the security of Exabytes DC and the building where Exabytes DC is;
8. to meet legal and regulatory requirements; 
9. to make suggestion and recommendation to You about Exabytes services that may interest You; 
10. to carry out satisfaction survey about how Exabytes is doing and Your visitation to Exabytes DC; and
11. for pandemic contact tracing purpose;

and any other incidental and associated purposes compatible to the above.

III. SHARING OF PERSONAL INFORMATION

We may share Personal Information with the following parties for the above purposes:

1. Third party service provider, including but not limited to Envoy, Inc. (please see https://envoy.com/privacypolicy) and Freshworks, Inc. (please see www.freshworks.com/privacy),  in order to collect, record, hold, store or carrying out any or set of operations on the Personal Information.
2. Other third parties:
   1. Your employer.
   2. Our affiliates, Our director, employee or worker on need-to-know-basis.
   3. Our auditor or professional advisor on need-to-know-basis.
   4. Exabytes strategic partner that markets Exabytes’ services.
   5. Third party whom Exabytes may choose to sell, transfer or merge part of Our business or assets. Alternatively, We may seek to acquire other businesses or merge with them. If a change happens to Our business, We have no control over whether the new owner will use Personal Information in the same way as set out in this Privacy Policy.
   6. A regulatory authority or law enforcement agency request that We think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process.

1. Any other party in order to comply with a legal requirement or process, including but not limited to, subpoenas, court orders or other compulsory disclosures.

IV. YOUR RIGHT TO ACCESS AND CORRECT PERSONAL INFORMATION

You may make a written request to Exabytes to the e-mail address provided in Part VI of this Privacy Policy to access and correct Your Personal Information to the extent allowed by law. We may charge a reasonable fee to comply with such request.

V. YOUR CHOICES TO USE OF PERSONAL INFORMATION

Subject always to Our rights and obligations under contracts, laws and regulations, You may exercise Your choice to limit Our use of Your Personal Information. If You wish to do so, please contact Us at the e-mail address provided in Part VI of this Privacy Policy. You may also limit the use of Your Personal Information for marketing purposes by sending an email to Us at [email protected].

VI. CONTACT US

If You have any enquiry or complaint regarding this Privacy Policy or Your Personal Information, please contact Us at:

Email: [email protected]

Phone No.: +604-6097888

A       address: 1-18-8, Suntech @ Penang Cybercity, Lintang Mayang Pasir 3, 11950 Bayan Baru, Penang.

VII. EXCLUSION OF LIABILITY

It is obligatory for You to provide to Exabytes Your Personal Information for Us to process Your visitation to Exabytes DC, to provide certain services to You or the company You represent, or to receive certain services from You or the company You represent. If You refuse to supply certain Personal Information, Exabytes may not be able to accede to Your request for a visitation to Exabytes DC, or to provide service purchased from Exabytes by You or the company You represent, or to receive service from You or the company You represent.

Third party service provider that We share Your Personal Information with is independent service provider. Exabytes does not take any liability about the information collection policies of that third party service provider, or about any kind of issue including its use of Your Personal Information or data breach directly or indirectly resulting from them.

VIII. MODIFICATION 

Exabytes reserves the right to modify the terms of its Privacy Policy at any time. If We do change this Privacy Policy, We will take steps to indicate such change on Our website. 

[End of Privacy Policy for Data Centre Visitation]