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Slack: Integrate events into your workflow

Get notified of activity right from your Slack workspace.

Interested in integrating your call activity in Novocall with your Slack workspace? With Slack webhooks, 


you can send automated notifications of activity straight to your specified workspace & channel in real-time. 


No more toggling between applications to stay on top of everything! 


1. Add Incoming Webhooks Configuration

Go to Slack's Incoming WebHooks page > Click on Add configuration.





2. Select Channel 


Select Channel > Click on Add Incoming WebHooks Integration





3. Copy Webhook URL


Find your Slack app's Webhook URL, and copy it





4. Configure Novocall Dashboard


With your webhook URL in hand, head on over to the Novocall Dashboard to finish setting things up.

Navigate to Integrations > Apps





Click on the Slack card to register a new Slack webhook. A form should pop up.





5. Register a webhook

(i) Event - There are 5 types of events: Incoming call, successful call, failed call, new message, 


                 new scheduled call. When this event occurs, our system sends a message with the trigger's 


                 data to your Slack channel.



**Incoming Call - The moment a visitor requests a callback
 

(ii) Target URL -Paste the webhook URL you've previously copied. 

*Do check that you've used the right URL- we don't want to send your call data to the wrong workspace!



(iii) Channel & Displayed Name - Finish up the process by specifying the channel you'd like us to 


                                                     post messages to, along with the name that would be displayed 


                                                     on each message.





Once you've filled everything up, go ahead & click on Create. This is where the magic happens! 


6. That's it! Check your Slack Channel.


You've just registered your first Slack Webhook with us! Check your channel to see the 


notifications coming in. 





Pro Tip: Check out Integrations > Overview > Registered Slack Webhooks to see all your registered 


              webhooks. You can edit & remove existing Slack webhooks right there!





Want more information? Check out the Slack API docs here.


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