Greetings to all our value clients!
A special warm welcome to you to our new helpdesk support portal. We have completed the transition of our client support channel to new platform as of 1/May/2016. This will be the new client support portal for you to reach out to our friendly customer support representative for any of your support assistance moving forward.
To provide a brief summary on the new helpdesk transition :
While the transition is completed, we are yet done with the job. Over the next couple of weeks, we will be looking further to fine tune the entire new helpdesk flow as it goes by as to ensure we provide you the best seamless support experience. With the new helpdesk platform, we will be able to better track the SLA response and resolution by our team. Be sure to our rate our support agent with a "Smiley" face if the team resolve your issues to your satisfaction so we could reward them accordingly!
Thank you for listening !
Chief Operating Officer
Exabytes Group of Companies.