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[COMPLETED] Services Disruption - Helpdesk Autoresponder Issue

Dear Valued Customers,

Date: 10th May 2016
Time: 9:00 AM MYT +0800
ETA: NA


Service Disruption Details:

We notice multiple reminders has been sent out for existing tickets that status is "Waiting for Customer".


Our team manage to stop the sending now and we are working with vendor to fix on this issue. 


Sorry for the inconvenience that caused.


Service Disruption Affects:

During the service disruption period, clients received multiple autoresponder with the subject "We look forward to receiving a reply at {{ticket.id}}-{{ticket.subject}}"


Best Regards,


Support Team


......................................
Technical Support Department