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[COMPLETED] Server Account Migration for Linux Shared Hosting - Ratchet & Jazz

Dear Valued Clients,


*** Only selected clients host under Rachet & Jazz server will be affected and notify privately ***

Date: 28th Jun - 30th Jun 2017
Time:12:00AM - 6:00AM MDT

Effected Server :



Migration Description:
We will migrate selected accounts which is hosted under Ratchet  ( &  Jazz  ( to following servers :

Koi (

Migration Impact:

1. During the migration, your website and email services might be slightly interrupted.
2. The IP Address of Web/FTP and Mail server will be changed upon the completion of the migration. New server IP shall applied once the account is successfully migrated to the new server.
3. Your cPanel login, FTP accounts and Email logins, and DNS IP will remain unchanged.
4. You are advised to keep a backup of your website on your local terminal. You may generate the backup from your cPanel.
5. If you are using third party DNS, you are advised to update the A record to IP include in our notification after the migration has been done.

Please do not hesitate to contact us by creating a Helpdesk Ticket at if you have any enquiries regarding this server upgrade exercise. Thank You!

Best Regards,
Support Team
Technical Support Department