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[COMPLETED] Scheduled Maintenance - SpamExperts

Dear Valued Clients,


Our upstream provider is carrying out a major data centre migration exercise.


SpamExperts that act as Incoming/Outgoing smarthost will be affected by the above migration.


Where is the migration destination?

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From: Downtown Denver Data Center

To: Denver Tech Center Data Center


Who will be affected?

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All Exabytes client's domain that subscribe 'Email spam filtering' (SpamExperts) as Addon.

https://www.exabytes.com/web-security/email-spam-filtering


This includes Shared Hosting and VPS Clients, Cloud Subscribers, Dedicated Server Clients, Co-location Clients, Resellers, etc.


When will this happen?

----------------------------

We keep our valued clients informed with the detailed information, such as the actual date and time of migration in here:


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Date: 6th Dec 2019

Scheduled Migration Period: 9.00 - 11.00 AM MST

Actual Downtime: 1 hour

=============


IMPORTANT NOTE: 

To receive the latest updates from us, please ensure your contact details in our Client Billing System are up to date.


What will happen during the migration?

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1. Our upstream provider will shut down and unplug all physical servers that run SpamExperts, and move them from current data centre to the new data centre.


2. A downtime is to be expected during the physical migration exercise. 

- Incoming: Temporary not available.

- Outgoing: Temporary not available.

- Local delivery: Run as usual.

- Webmail access: Run as usual.


3. There will be NO changes of IP addresses or default SpamExperts MX.


What Are The Things You Need To Prepare?

----------------------------------------------------

We recommend all clients that wish to revert their MX before and after the migration contact their current DNS services provider for arrangement.


If your domain that subscribe SpamExperts run the DNS services under Exabytes, please feel free to contact us at [email protected] using PRIMARY CONTACT for a special arrangement.


Once again, we thank you for your wonderful support, understanding and great patience.


Upon completion of this migration and consolidation exercise, we look forward to providing you with a better service and a better hosting experience with us.


Thank you and have a great day!


Sincerely,


Support Team

Exabytes Network