Setting Up EBiz MailPRO


This is a guide to help you setup your EBiz Mail PRO when you have migrated from another provider.  It is important that you have gotten all your email accounts created and you have your Service Server Hostname ready before proceeding to changing your MX records. 


Below is a sample of where you can get your Service Server Hostname from the EBiz Mail PRO Welcoming Email. 




You will be required to perform this during Step 2 and 3 of the setup process. Take note of the Product IP Address which will be use to create Zones. 

Replace all Service Server Hostname with smtppro01.mschosting.com as shown in the the example.




Step 1


Change your nameservers. Simply login to the client area https://billing.exabytes.com.my/mypanel/clientarea.php

After you have successfully logged in, select Domains >> My Domain >> Select the domain name that is used for your EBiz Mail PRO >> click on the “Tool Icon”  >> Manage Nameservers 

>> Use Custom Nameserver and enter the following nameservers: 


  • ns184.mschosting.com

  • ns185.mschosting.com

  • ns186.mschosting.com



**NOTE: If your domain extension ends with .my and is registered under Exabytes, kindly contact support@exabytes.com to change your nameservers for you. 












Step 2


Once you have successfully completed Step 1, it is time to manage your Domain DNS. 

From your client area, go to Domain Manage DNS >> Add Zone. Look for your EBiz Mail PRO product in your list and click on Add New Zone.








The Zone Name can be your domain name eg. yourdomain.com and you can retrieve your Product IP Address from your EBiz Mail PRO Welcome Email. 






Step 3



Once it is done, you can update your MX records with the following.


  • IN MX 10: Service Server Hostname

  • IN TXT: v=spf1 a mx include:spf.mschosting.com -all

  • smtp IN CNAME: Service Server Hostname 

  • mail IN CNAME: Service Server Hostname 

  • webmail IN CNAME: Service Server Hostname 



**NOTE: If you are unsure where to get your Service Server Hostname details, please refer back to the top of this article before Step 1. 


Below is an image of how your records should look like. You can follow exactly but be sure to change yourdomain.com. to your own domain name. 

Note that there is a dot (.) at the end of every entry names




Thank you for your patience! Now, you are fully connected with Exabytes Mail PRO!





Create Email Accounts From The Client Area


Now you can create emails accounts from the client area. You will need to login to the client area via https://billing.exabytes.com.my/mypanel/clientarea.php.

Proceed to Services >> My Services >> Click on EBiz Mail PRO >>  Click on Active >> Manage Users and Aliases.



**NOTE: You will be required to select the Add Smartermail User to create Smartermail Users. 










Setup Complete!


Congratulations, you have now completed the setup for your EBiz Mail PRO product. To login to your email simply key in mail.yourdomain.com or the Email Login URL available in your Welcoming Email into your browser.

Be sure to change yourdomain.com to your own domain name. Enjoy!





Here are some other guide to have your email sync up with your phone


Before you proceed, you may want to check if your Activesync is enabled. To do that login to your client area, choose My Product & Services >> Select your EBiz Mail PRO >> Manage SmarterMail Users and Alias >> 

Select User “Edit User” >> Enable Activesync “Yes”


**NOTE: You are required to create a SmarterMail User first before being able to enable your Activesync. 





Configuration Activesync Guide:


  1. https://support.exabytes.com.my/en/support/solutions/articles/14000037594-configure-exchange-activesync-on-android-phone-or-tablet

  2. https://support.exabytes.com.my/en/support/solutions/articles/14000037597-configure-exchange-activesync-on-windows-phone-7

  3. https://support.exabytes.com.my/en/support/solutions/articles/14000037596-configure-exchange-activesync-on-windows-mobile-devices

  4. https://support.exabytes.com.my/en/support/solutions/articles/14000037595-configure-exchange-activesync-on-the-iphone