An FTP account is used for uploading and managing files on your website.
How to create FTP account for WordPress Hosting? (refer here for complete instructions)
1. Login into WordPress control panel via our client area portal.
2. Under Websites & Domains-> select FTP access
3. Select Create new account
4. Insert the FTP account details accordingly. You can configure the FTP account to have access to any folders that you wish to grant by clicking the "orange folder" on the "Home directory". Usually, this will be recommended if you do not wish to provide full access details to the top level of your hosting subscription.
5. Select OK upon complete.