Deprecation of TLS 1.0 & 1.1 at shared servers

As been indicated in our announcement portal with the regards to the depreciation of TLS 1.0 & 1.1 at shared servers, we have prepared the common FAQ that the users might be facing due to this issue.

Therefore we have prepared the below FAQ which might be helpful for the users to understand better on this depreciation. 

TLS Depreciation FAQ


1) I am hosting my email service in Exabytes shared hosting, am I affected? 

Yes you are affected, whereby you may get the assistance from your company MIS / IT personal to go through if email users under your company connect their email account using email client eg Outlook

Office 365
TLS 1.2 protocol is available.

On Windows 8 and later versions
TLS 1.2 protocol is available.

On Windows 7 or older
TLS 1.2 protocol is not available.

Outlook 2013 and older
TLS 1.2 protocol is not available.

Outlook 2013 (Included in Office 2013)
Outlook 2010 (Included in Office 2010)
Outlook 2007 (Include in Office 2007)
Outlook 2003 (Included in Office 2003)
Outlook 2002 (Included in Office XP)

2) I am hosting my email service in Exabytes VPS/dedicated server hosting, am I affected ?

No , you are not affected with this implementation, this is solely referring to shared hosting users. 

3) What if I choose not to update my Outlook version and wish to stay in current old version. 

Yes you may continue to stay on the current version however this is not recommended . 

You may still configure the email account in the email client using NON SSL setup as been depicted in the below KB (refer to NON SSL settings and port)

4) What if I still wish to use my email client with SSL setting? 

If you choose not to update the Outlook version, you may use other email client instead eg Thunderbird.

5) I find this version update as a hassle, is there any better alternative to this? 

It's always better to upgrade yourself to prepare for the change of the environment. 

This phenomena also applies for the devices , equipment that we are using in our daily life. 

As an example, lets say a user is using iPhone 7 with 3G network for several years and recently the mobile provider launched iPhone 12 with 5G network. 

In order to enjoy the 5G speed and the rest of powerful features, the user will still require to upgrade the mobile. 

Else , the user might be still leaving behind with the less features available in the old device.  

However as the 3GB era becomes obsolete, the user will still require to adapt for the new upgrade/changes.  

Therefore the similar theory applies to this TLS Depreciation. Soon or later , TLS 1.0 & 1.1 will be depreciated worldwide and without any doubt the users may still upgrade the email clients version to be able to used for TLS 1.2


As Adobe has deprecated support for TLS 1.0 and TLS 1.1, all enterprise Admins and end users should enable TLS 1.2 on Windows 7 devices.

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