You may utilize support portal in order to submit a ticket to us.
Steps
1) Login to the support portal via https://billing.exabytes.com/mypanel/clientarea.php
2) Click on Support -> Tickets
3) You will be redirected to Submit a Ticket page where all the fields are mandatory to be filled in
Requester -> Your associated email account
Subject -> The subject of the issue
Department -> The associated department where your issue is related to
Priority -> Choose the priority based on the sense of urgency of the issue
Description -> Briefly specify the nature of the problem with complete details as domain name, exact error encountered with the necessary screenshots.
4) Finally click on Submit and you will be receiving an automated reply from us indicating the Case ID.