Grow Your Business Online.
Submit a ticket My Tickets
Welcome
Login  Sign up

Machine Is Offline in Backup Management Console

Symptoms:


After successful installation, the machine is offline in the Backup management console.



Possible causes


  • Managed Machine Service is not running.
  • A connectivity issue between the backup agent and cloud servers.
  • Registry keys "MMSCurrentMachineID" and "InstanceID" do not match with IDs on the management server in Acronis cloud.

Solution 1


Windows: navigate to Windows services and check whether the Managed Machine Service is running: 


Start -> Search ->services.msc



Look for the acronis managed machine service, restart it.


Linux: open Terminal and execute under a superuser/root /etc/init.d/acronis_mms status, restart the service 


#/etc/init.d/acronis_mms restart

Solution 2


Windows: use the Connection Verification Tool to check network connectivity. The tools can be obtained from 

https://kb.acronis.com/content/47678


Linux: open Terminal and check whether required firewall ports (80, 443, 8443,7770-7800 and 44445) are 

opened with the netcat command, for example:


nc -zv backup.exabytes.my 443

Solution 3

1. Open the backup management console, select the machine by clicking on it and check browser's address bar.



2. Note InstanceID and MMSCurrentMachineID. GUID between "phm." and "%40" is InstanceID, after "%40" is

 MMSCurrentMachineID:

    


3. Compare the values to the values on the machine:


Windows: navigate to HKEY_LOCAL_MACHINE\Software\Acronis\BackupAndRecovery\Settings\MachineManager and note the values of "MMSCurrentMachineID" and "InstanceID".
For example:
"InstanceID"="480D99EA-A79E-4FF0-9AF2-CDB6DD1D09CD" 
"MMSCurrentMachineID"="6D4FDB37-5DE0-43BF-A499-B5076B44E1F6"
If they don't match, change to registy values on the Agent machine to the ones you found in step 2.

Linux: open /etc/Acronis/BackupAndRecovery.config and note the values of "MMSCurrentMachineID" and "InstanceID".
For example:
<value name="InstanceID" type="TString">
 "C6C54E65-D328-4B2F-ABB4-37BA50E98CAA"
 </value>
...
<value name="MMSCurrentMachineID" type="TString">
 "B7B3DD56-2F64-4CF2-AB82-FA1D440730F8"
 </value>

If they don't match, change to registy values on the Agent machine to the ones you found in step 2.


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.