You have successfully installed a Backup Client, however registration failed and machine does not appear in Backup Management Console.

Or you need to re-register a client machine to another Backup Account.


Use this method to manually register a Backup Client.

Use quotation marks, if your password contains special characters or spaces.


Windows OS

        Agent 12.5.4670 and below

  1. Open Command prompt and navigate to C:\Program Files\BackupClient\BackupAndRecovery:
    cd "C:\Program Files\BackupClient\BackupAndRecovery"
  2. Issue this command to register the client machine:
    register_msp_mms.exe register https://backup.exabytes.my <account> <password>

        Agent 12.5.9940 and above

  1. Open Command prompt and navigate to C:\Program Files\BackupClient:
    cd "C:\Program Files\BackupClient\RegisterAgentTool"
  2. Issue this command to register the client machine:
    register_agent.exe -o register -t cloud -a https://backup.exabytes.my -u 
    <account> -p <password>


Linux OS

        Agent 12.5.4670 and below

  1. Open terminal as root user
  2. Type in the following command to register the agent:
    /usr/lib/Acronis/BackupAndRecovery/AmsRegisterHelper register https://backup.exabytes.my <username> <password>

        Agent 12.5.9940 and above

  1. Open terminal as root user.
  2. Type in the following command to register the agent:
    /usr/lib/Acronis/RegisterAgentTool/RegisterAgent –o register –t cloud –a https://backup.exabytes.my –u <account> –p <password>

OS X

        Agent 12.5.4670 and below

  1. Open terminal.
  2. Execute:
    sudo -u root "/Library/Application Support/BackupClient/Acronis/BackupAndRecovery/AmsRegisterHelper" register https://backup.exabytes.my <login> <password>

        Agent 12.5.9940 and above

  1. Open terminal.
  2. Execute:
    sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a https://backup.exabytes.my -u <account> -p <password>


IMPORTANT: The above method is NOT supported for registration of Agent for VMware (Windows)